The Digital Shield: Online Safety
The Challenge:
Seniors are vulnerable to cyber threats but often intimidated by technical training. The goal was to empower them through relatable storytelling rather than fear-based tactics.
The Solution:
As Strategic Lead, I directed the initiative using GenAI to create “Carol,” a relatable avatar guide, and simulated realistic scam scenarios. I pioneered the use of AI voice cloning to demonstrate the “Callback Defense” and designed a “Personal Action Plan” job aid for offline use.
The Impact:
- Innovation: Leveraged GenAI to humanize technical content for a non-technical audience.
- Community Trust: Delivered a scalable, accessible resource adopted by community centers.